Using the Culture Type Canvas to map out your workplace culture
Each organizational culture type is defined by specific leadership styles, mindsets, and behaviors. Mapping out your organization culture is the first step toward designing your culture; it helps clarify what’s expected from everyone.
Before a company develops a new product, it must define its business strategy. Will it compete by price or by differentiation? Will the company focus on a narrow segment or a broader market?
The same approach applies to culture design; before you use the Culture Design Canvas, you must first understand the different types of culture and in which space your company can and will play – you cannot be everything at the same time.
There are four types of workplace cultures, considering the following two axes:
- Internal focus and integration - or - External focus and differentiation
- Stability and control -or - Flexibility and discretion
The intersection of both axes creates four types of organizational cultures: Tribal Culture, Controlled Culture, Creative Culture, and Competitive Culture. Every organization has its own mix of these four types of workplace culture.
Note: I adapted this framework from Cameron’s and Quinn’s organizational culture model built upon the “Competing Values Framework.”
This is a friendly working environment where cultural fit is crucial. People share a lot in common and working together feels like being part of a family.
Leaders are like coaches who care that people belong and fit in.
The mindset of the organization embraces collaboration, participation, and affiliation.
This is a top-down working environment where following the rules is crucial. Titles define people’s identity and authority.
Leaders focus on organizing and distributing work by providing clear instructions or marching orders.
The mindset of this organization is command-and-control.
The behaviors tend to be bureaucratic, following rigid processes. The organization emphasizes efficiency over innovation. Decisions are made based on power and authority, not necessarily knowledge or facts. Controlled Cultures are authority-centric, like the government – or Martha Stewart.
This is an informal working environment where ideas rule. People are always looking for new solutions or new ways of doing things. They share the desire for the new, the latest, and the different.
Leaders are visionaries who shape the long-term dream with a focus on disruption and transformation, like Pixar or Apple.
The mindset of the organization encourages experimentation and innovation.
Experimental behaviors, taking risks, and thinking like an entrepreneur are welcomed. Creative Cultures are idea-centric.
This is a competitive working environment where results are everything that matter. People share clear goals and ambitions.
Leaders are strategic and set the pace of the organization.
The mindset of the organization is extremely competitive; everyone is challenging everyone else.
Behaviors are mostly business-like and goal-oriented. Metrics play a crucial role; there’s an obsession with high-performance. Competitive Cultures are results-centric, like Netflix or Amazon.
Exercise: Map Out Your Workplace Culture
Share a blank copy of the matrix and ask the team to map different company cultures and see which fits where. This helps people better understand the different types of culture. Also, while doing this exercise, participants will realize that – though the matrix has four clear quadrants- there are different shades of gray when it comes to plotting a company.
Now ask the team to map their current state; where would they place their company? It’s more interesting to have people do this individually first and then collectively. This will spark interesting conversations and allow people to conclude.
Let the team reflect on the implications of operating where they are. Also, provide some time for them to visualize the future state; where would they like to be in a few years from now?
Focus on your real culture, not your ideal one. You cannot expect to turn a top-down culture into a creative one overnight. Remind the team to dream big but be realistic, too.
There are no right or wrong quadrants. Some might look sexier than others, but being consistent with how your culture operates is more important. Some companies are really successful at operating in a top-down environment.
Also, don’t confuse the culture with the outcome. Having a controlling culture doesn’t mean that a company can’t innovate, too. Most pharmaceutical companies operate in very regulated and process-fueled environments, yet many are very innovative.
Similarly, don’t confuse the culture with the business you are in. Netflix and Pixar are both in the entertainment business, which is creative by nature. However, Netflix has a competitive culture, while Pixar has a creative one.
The purpose of this exercise is to force people to understand the implications of choosing one space over the other, rather than seeing quadrants as either good or bad.
In Which Type of Company Culture Do You Thrive?
I’ve been using this tool with organizations for over two years now. One of the most exciting things I’ve discovered is how this matrix helps people reflect on their personal experience, too –– not everyone thrives at the same kind of culture.
As a leader, use this tool to reflect on your leadership style. Which type of organization culture gets the best out of you? Is your leadership style aligned with your current workplace culture?
As an employee, reflect on your current and previous jobs. Map out the company cultures of all the places where you’ve worked at. Is there any commonality or trend? In which types of culture do you thrive? Is there any type of culture that really hinders your potential? Have you – consciously or not – adapted your style to the culture where you worked at? How did that work?
Company culture can bring out the best in people. Understanding in which quadrant you play will help drive clarity and alignment. It also helps us understand what’s expected from each of us, both at a functional and leadership level.
The Culture Type Canvas is a tool that helps strategize your culture before moving into the design phase. In a future post, I will share the entire Culture Design Toolkit and introduce the process and different tools. Stay tuned!